Online chat service

users targeting capabilities via the chat module by learning the nature of the users’ behavior and habits of surfing, while presenting marketing messages using visual cues and sound effects.

A smart, tree-based automated decision-making system for automatic response to customers, before they reach a service representative or beyond the hours of human-based chat. Our BOT includes personalized customer interactions (personal answers) by integrating the organization’s systems and the customer’s information.

A module that allows a video call between the representative and the user, using the Flash or Mobile app.

Web forms generator with shared browsing capability, allowing the representative and the client to view only the site’s screens.

An email and fax management module that enables monitoring and oversight of all incoming emails from clients and allows full documentation of all correspondence.

A built-in call scripts module that adapts itself to the client’s query and includes answers, templates and links to be sent immediately to customers.

Customer Relationship Management: Facebook, Twitter, YouTube, Instagram and any social network module made by API implementation. The system is designed to manage all referrals coming from social networks, including a dedicated customer service application designed to operate service calls originated from the Facebook page.

Implementing a customer service carousel on websites or in any digital media

allows call agents to send clients requests for real-time document copying via SMS or email. The system allows sending digital documents for filling and signing, including PDF files. At the end of the process, the digital documents are sent back to the representative, enabling closure of the clients’ request one phase.