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ServiceNow: The World's Leading End-to-End IT Management System and Accelerator of Organizational Digitization Processes
The ServiceNow platform significantly accelerates modernization processes in organizational systems and promotes cross-organizational digital workflows. It is recognized as a leader both locally and globally in end-to-end IT management and ITSM process automation.
Bynet is proud to be the largest ServiceNow partner in the local market, bringing extensive experience and expertise in implementing the platform both in the cloud and on-premises.
Our team of experts will work with you to implement digitization solutions that enhance organizational productivity and create a modern and enjoyable experience for both customers and employees.
Comprehensive and Advanced Digital Solutions for Organizations
IT Workflows
Digital transformation of all IT processes in the organization using the ITIL methodology, with a variety of ready-to-use applications based on Best Practices. This includes: Service Management, configuration discovery and management, event monitoring and correlation, predictive analysis and AIOps tools, cost optimization, budget planning and management, risk management, and more.
IT Service Management
ServiceNow’s ITSM system, the world leader in IT management, includes service and incident management, SLA management, user portal and app, change management, problem analysis, requests, and automations. All applications rely on a unified data model, enabling more efficient management of IT infrastructure in both cloud and on-premises environments.
Customer Workflows
Digitization in organizations enhances and streamlines customer service and support management, thereby improving the overall service experience. The solution provides multi-channel communication with customers through a knowledge management portal, chatbots, virtual tools, and automation of scenarios without human involvement.
Employee Workflows
Our solutions enable unified management of all internal services in the organization – Workplace Services, IT services, legal services, HR, procurement, and more, with the option for a unified portal. This results in improved internal efficiency, cost reduction, and higher employee satisfaction.
Create Your Own Workflows
A variety of visual and user-friendly tools, based on the Low Code/No Code platform, will allow you to accelerate the development of unique applications and workflows tailored to the organization’s needs, while distributing tasks among different business units.
Security Operations / SOAR
The SecOps system allows for automation of responses to all cyber and information security incidents in one place. This is done by collecting data and correlating information from SIEM systems, exposure surveys, and threat alerts received from the organization’s defense measures and external systems.
Platform of Platforms
One of the secrets to ServiceNow’s success is its role as a unifying anchor for all applications and interfaces in the organization. Its capabilities include: a unified data model, CMDB, digital process editor, built-in mobile support, portals, knowledge management, AI and ML tools, and interfaces to leading market platforms.
What’s in it for you?
Complete Organizational Digitization
Automation of workflows within and outside the organization with a unified platform that integrates with existing core systems.
Improved Productivity
A variety of AI and ML solutions to significantly enhance organizational efficiency through big data analysis, event and trend prediction, prioritizing issues by their business importance, intelligent routing of referrals, and automation of repetitive tasks.
Simplified Integration
Organizational digitization processes reduce time and cost resources in integration tasks. This is achieved with an Integration Hub that includes over 100 available spokes for leading environments. Additionally, developing dedicated interfaces is also easier in a visual Low Code/No Code environment.
Enhanced Service Level
Organizational digitization processes enable a new user experience with a virtual agent, multi-channel communication, knowledge bases, ready-to-use Best Practices support, and more. Implementing the ServiceNow system reduces the number of incidents and the load on service providers, shortens the average time to resolve incidents (MTTR), and thereby improves service levels and user satisfaction.
World-leading Technology
Leading research and consulting firms, including Gartner, Forrester, and STKI, consistently rank the ServiceOne platform as the world leader in end-to-end IT management and ITSM process automation.
ROI
With Bynet’s organizational digitization processes, you will quickly see a return on investment – through increased employee productivity, savings in ongoing operational costs, and increased revenues and profitability from digital products and channels.
ServiceNow Certifications
Ayelet Porat
Ayelet Porat has over 30 years of experience in leading software solutions for enterprise clients both in Israel and globally. She holds a degree in Computer Science from New York University. Ayelet joined Bynet in 2016 and leads the Digital Workflows & Automation unit, which comprises 25 experienced and certified engineers. The unit assists organizations in undergoing digital transformation using leading technologies, including the ServiceNow platform and Broadcom’s Automic automation system.
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